8. Shipping & Delivery Information. At Contour Closures, we strive to deliver your purchase with excellent service and flexibility, every time. To that end, your horizontal garage door system and selected accessory items, will be delivered with low flat rates based on your delivery area — Local, National, Extended or Alaska/Hawaii.
Your order will be packed together in a crate to include the door sections, all required hardware, your motor and installation instructions. All of our systems are shipped via Old Dominion Freight Line and we will provide you a tracking number once your system is shipped. The balance of your order is required prior to shipping.
Although we very carefully pack your crate, if there are any issues with your order, damage to a section etc please contact us immediately and will promise to make it right! We ask that you inspect your delivery and provide a signature upon receipt. When ordering, please provide a daytime number to arrange a delivery appointment. We will not charge your account until your order has shipped.
US Continental Shipments
We ship most US orders to arrive via common carrier in 5-7 business days. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.
Alaska & Hawaii
Items shipped to AK and HI are delivered via common carrier. For deliveries to Alaska or Hawaii, please add an additional 10-14 days.
All items ship to Canada from the US. All prices shown are in US dollars.
An additional charge will be applied to your order confirmation noting all applicable combined federal and provincial sales tax rates based upon the location to which the order is being shipped. All provinces except Ontario, Prince Edward Island, New Brunswick, Nova Scotia and Newfoundland have 5% GST (Goods & Services Tax) added to all orders.
The following provinces have PST (Provincial Sales Tax) added to all orders: British Columbia (7%), Saskatchewan (5% PST) and Manitoba (8% PST). Ontario, New Brunswick and Newfoundland have 13% HST (Harmonized Sales Tax) added to all orders. Prince Edward Island has 14% HST (Harmonized Sales Tax) added to all orders. Nova Scotia has 15% HST (Harmonized Sales Tax) added to all orders. Quebec has 9.975% QST (Quebec Sales Tax) added to all orders. These applicable tax rates are subject to change.
For the Calgary, Edmonton, Toronto and Vancouver metropolitan areas, allow 1-2 weeks for delivery. For other metropolitan areas, allow 3-4 weeks for delivery.
Rush delivery is not available for orders shipping to Canada. Please contact Customer Service for further information.
We cannot ship outside the US and Canada, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Service Department.
We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service for additional information.
2-Day & 1-Day Rush
For an additional fee, we can ship orders to arrive in 2 to 3 business days from the date the order is complete. Note that we do not deliver on Saturdays or Sundays. Rush delivery is not available for Canada. Overnight delivery is available to some locations in the Washington D.C. metro area.