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We strive to protect both your privacy and your credit card data. Our site is secured with Site Lock which is a global leader in website security. In addition we are PCI-Compliant and never store your credit card information on our site. When you pay for your system, you will see our site URL turn green as we use Extended Validation certificates which incorporate some of the highest standards for identity assurance to establish the legitimacy of online entities. We completed a rigorous evaluation process and meticulous documentation checks to confirm our authenticity and ownership. If you prefer, we can also take your credit card information via telephone.
You can order a replacement from our website or contact us and we will help you.
Unfortunately no. The Sommer motor delivered with our system is programmed specifically for use on the CCI system. No other Sommer or other vendors motor can be used.
Unfortunately No. Although any brand of motor can be used universally with vertical garage door operation, the Sommer motor delivered with our system is the only motor that can be used.
No. By design, the CCI system is straight forward with few moving parts. The fine print of the warranty(s) does not dictate who installs the CCI system.
Building Inspectors are people too and CCI potential customers. Every CCI system has a sticker of UL 325 compliance located on the closing panel in the top left corner. There is also a UL 325 compliance letter in your manual watermarked for the Building Official. Tear it out or make a copy of it and give it to the Building Inspector for their file. Feel free to contact us if there are any questions.
Unfortunately no; however we have broken down the subject of installation into three sub-categories:
- Installation by Garage Door Professional: For vertical operation, very few garage doors are installed by someone other than a Garage Door Professional. Trained mechanics have the tools and experience to incorporate the complicated assembly of springs, counterbalances and pulleys. We suggest leaving the installation of the CCI system to the professionals, but by design, it is not nearly as critical as with vertical garage doors. CCI will deliver a complete system to the job site, or other designated location, and you can contract with a Garage Door Professional to provide installation services as you desire. As most Garage Door Professionals are limited to their field of expertise, additional services such as installation of blocking as needed, will probably have to be performed by others such as a contractor.
- Installation by Builder/Contractor: The CCI system does not incorporate ANY spring or counter balance assembly. After reading the all-inclusive instruction manual provided with your purchase, we anticipate many builders and contractors will feel installation is well within their capabilities. No special tools are required and the length of time required to install the CCI system is comparable to a vertical garage door. Tasks such as blocking, layout and trim are all commonly performed by your Builder/Contractor.
- DIY Installation: Contour Closures Inc. is pleased to announce the newest and most innovative design of garage door assembly that can actually be installed by the home owner. By following the all-inclusive instruction manual provided with your purchase and viewing the videos on our web site, you really can do this yourself. If you are confident with installing doors and windows or have just finished building your dream deck, you probably have the skills and tools at your disposal to install your own horizontal garage door. NOTE: If you need an outlet, you may need to hire an electrician depending on your local building code. As always, if you have questions, we invite you to call us for guidance.
No. Sections are designed by manufactures to meet a particular standard or building code for wind resistance. To fill an opening of a standard two car garage (16’ wide by 7’ high) sections for vertical operation must withstand a predetermined wind load being 16’ long. The CCI system turns the sections on end so the sections need only be 7’ long. Using the same construction, the manufacturer provides sections that are about half as long but able to meet the same standards. As a consumer, your sections will actually be stronger at the shorter length to fill the same size opening.
Wind Load is certain criterion that needs to be met depending on where you live. Typical building code requires higher wind loads in coastal regions where hurricanes are prevalent. Providing you with garage door sections that meet building code for your locale is not a problem.
Yes. Any section supplier that offers windows or glass as an option can do the same for the CCI system. We are here to help you with your order as orientation from vertical operation to horizontal operation can be confusing when adding windows or full glass sections. When you submit your request for quote, select the window you are interested in and we will call you to discuss the placement and send you a draft of how it will look.
Regarding noise and vibration, the CCI system is a home run! Noise and vibration are generated by a combination of moving parts, metal to metal contact and large gaps between moving parts. The Sommer motor uses direct drive instead of belts or looped chains around a drive and driven gear assembly that slaps against a metal rail. The Sommer motor is the quietest motor available as there are fewer moving parts. The CCI hardware, top and bottom track, have plastic to metal contact with low tolerances. As the sections turn the corner, they can creak with pressure against each other and one can hear movement as the sections slide against the weather stripping. Other than that, most consumers can’t believe how quiet the CCI system is during operation and it is virtually vibration free.
For garage doors, calculating and advertising R-Value is a common misconception to the consumer. Sections are often measured for R-Value over a small area in the middle of the panel. With all garage doors, vertical and horizontal operation alike, there are gaps between sections and on all sides of the opening perimeter. The CCI system incorporates conventional weather stripping on the top and opening sides of the garage frame. Weather stripping can be provided by and installed by the end user or installer. The bottom track is a continuous metal fin that slides into a PVC groove on the bottom of each section with tight tolerances. By design, the fin is tall enough to prevent driving rain from entering the garage, yet low enough to not become a trip hazard. The leading edge of the closing panel can have a standard weather gasket, called an astragal, to seal the door when fully closed. As a complete garage door, top to bottom and side to side, the CCI system has the same R-Value as a comparable vertical garage door.
R-Value is the measured resistance of heat flow from one side of an object to the other side. Solid metal is a good conductor of heat. Metal has a low R-Value. Insulation, such as foam, does not conduct heat well; therefore insulation has a high R-Value. The higher the R-Value, the greater the material or assembly of materials resists heat transfer.
Definitely! The CCI system maintains positive contact on the top and bottom. The Sommer motor has a locking mechanism that can be engaged with the push of a button. When the garage door is closed and locked, it stays closed and locked.
No. We value our customers and don’t want to trouble you with added paperwork. Your warranty information is recorded and saved. In the unlikely event that you need help after your purchase, email or give us a call. It is that simple.
The sections have manufacturer warranties depending on your selection. Some sections have lifetime warranties. The Sommer motors come with lifetime warranties and all Sommer accessories are guaranteed for two years. The hardware comes with a lifetime warranty. Depending on your selection, CCI can warranty the entire system (outside of the Sommer accessories) for life. No other garage door supplier can come close. You can read more about our warranties here.
Absolutely not! Starting with the motor, Sommer provides a maintenance free motor, carriage and rail package. Sections by themselves do not require maintenance unless, for example, you select a custom wood section. Our hardware selection is maintenance free and all contact points are plastic on metal. The top and bottom tracks do not require lubrication. In the case of new home construction, the house may settle over time and an adjustment of the hangers may be required to maintain bottom track clearances. Other than that, the CCI system is virtually maintenance free beyond general care and cleaning.
Durability for the sections comes from the manufacturer. Our hardware is far stronger than what is used for vertical operation. We only use Sommer motors (direct drive) which have fewer moving parts and we feel is a far superior motor than the competition. Collectively, we are confident the CCI system is the most durable garage door package available.
For a standard size door, single or two car garages, our prices are moderately higher than vertical doors when comparing the same style of garage door section. If the size of the opening is larger or of unique shape, the CCI system could end up being cheaper than the competition as the CCI system is not dependent on larger motors, springs, counter balances, etc., when the size of the garage opening increases.
Yes. Vertical garage doors rattle when there are gaps and contact is made between metal on metal. The CCI system only makes contact between plastic on metal. When properly installed, the weight of the sections prevents gaps in contact along the top rail. When closed, the pressure from the motor creates a slight bind to the sections and prevents gaps along the bottom rail. With virtually no gaps and no metal to metal contact, the CCI system doesn’t rattle when the wind blows.
Freezing rain may stick to the bottom track as would the astragal (the bottom gasket) stick to the concrete on a vertical door section. Any snow drift in front of the garage would have to be cleared in order to drive a vehicle in or out. A horizontal garage door would not behave differently than a vertical garage door during a snow event.
Pretty much left up to your imagination. As of today, the largest uniform opening to be 24’ wide by 16’ high. We expect to offer wider doors in the near future.
Yes and better than expected. Using clear glass garage doors as an interior divider looks great in a magazine but do you really want a noisy machine hanging over your head in the kitchen as the glass sections shake and throw dust on your food as guests arrive? With the CCI system, there is a better way. With a little thought in design and construction, the glass panels hide behind an interior wall with the motor and rail completely concealed within the ceiling much like a projector screen is hidden in a classroom. The motor is silent and virtually vibration free. After dinner, your guests will be playing with the garage door and won’t want to leave.
No, however, constructing a false wall in front of your garage door allows you to utilize the space for hanging shelves or supporting cabinetry. You do need to leave yourself an access point at the height of the railing in case an issue with the motor occurs. This access point needs to run the length of the wall but can be short in width and installed so that can be unscrewed if necessary. We can work with you on this design ideas and parameters if needed.
Approximately 6” of floor space by the length of travel when the door is fully open. The floor space being the space between the garage door wall and the garage door itself.
Yes. The CCI system has few requirements for retrofit applications. When the garage door is opening, there cannot be any obstruction such as a window, door or otherwise stationary object in its path. That is not to say you cannot have a window behind the garage door, you just cannot have a window seal that sticks out. If you do have a window or door on the returning wall you should call us first. The floor must be relatively level for the entire path of travel. Behind the wall blocking is typically required to support the top rail. Many customers take this opportunity to raise their garage door header height and/or increase the width of their garage opening as the CCI system is tailor made for customization.
Yes. As a consumer, you have the option of designing or supplying your own sections or working with our designers for a custom door. There are some limitations if you choose to supply your own door and the sections must be shipped to us to be retrofitted. We at CCI invite you to contact us so we can work together to deliver your one-of-a-kind garage door. Remember, the sections no longer suspend flat over head when the garage door is open providing lots of options for design and materials.
The CCI system operates in a horizontal direction. Protrusions and uneven surfaces on the interior of the sections pose an increased hazard when the garage door is in motion. Although UL does not address this issue directly, CCI only offers sections with a relatively smooth surface on both sides of the sections to minimize your risk of injury.
The lower the gauge numbers the thicker, heavier and stronger the skin of the section. Typically, the weight of the section is far below the capacity of the hardware used in the CCI system. Since the garage door is probably the largest and most prominent feature of your home, we suggest selecting the section with the lowest gauge number to meet your budget and needs.
We currently offer a variety of styles, colors and paintable sections on our website. In addition to our online section options, CCI has partnered with custom garage doors manufacturers. Both the panels on our website and custom panels are offered in wood, aluminum, steel and glass. If you are interested in custom panels, please contact us.
We strive to reduce the lead time as much as possible however the lead time is based primarily on the door design and finish. The more complex the door, the longer lead time is required. HAAS Doors selected with a factory finish can be received in as little as three weeks. We also offer expedited shipping at an additional cost.
Click here for step-by-step instructions on how to measure for your new CCI system.
It would be our pleasure. We are happy to work with your Builder, Contractor, Architects and/or Engineer.
If you have questions, please first review our FAQ’s, Installation manual and videos as we have worked hard to get most questions answered. You may also contact us via email or over the phone. Our call center is staffed with friendly and trained employees who will be able to answer your questions.
The CCI system is only available through our website or by calling CCI. By doing so we ensure that our customers receive the highest quality products at the lowest cost and we deliver a complete system to you. Each system is inspected for quality to ensure all components required to install your system are included with your order.
Depending on the weight of the sections you select, we will help you choose the right motor with the right HP. Typically, the 1/2 HP Sommer motor will be more than adequate for your new CCI system. We have no desire to sell you more than you need.
Blocking is a common term for additional support (typically wood) behind drywall that spans or otherwise fills voids created by structural members. Blocking is required for the CCI system as the top track must be secured to a structural member or blocking adequate to support the weight of the garage door assembly. In many cases you will have the blocking you need but some garages may require additional blocking.
A header is the solid beam (or assembly) that spans the overhead width of the garage opening and transfers the load of the roof and/or above structure to the posts on each side. The longer the span and heavier the load, the stronger the header must be. The header is usually the lowest part of the ceiling structure that your vehicle must pass under without making contact. Existing headers can be raised by qualified contractors depending on building code, engineering and the structure of your home.
Headroom refers to the distance between the top of the door (bottom of header) and the lowest point of the ceiling or any obstruction such as lights, pipes, or ductwork. The CCI system can be installed without conflict of such obstructions in the ceiling.
A section is the proper term for a garage door panel. A panel is the proper term for the area between the stiles in a garage door section. The “look” of a section is called the “panel style”. The stile is the vertical support of a panel and the rail is the horizontal support of the panel. Since the CCI system rotates the section 90 degrees, just consider the stile to be the frame of the panel which together make up a section and several sections create a garage door and we combine a motor, hardware and several sections to create the CCI garage door system.
An operator is your garage door motor. Most operators have the controls and gears in the motor housing. The “drive” gear turns a loop made of chain or a reinforced rubber belt. The loop remains relatively taut at the opposing end of a rail by the “driven gear”. The carriage is mechanically attached to the section which travels along the rail in both the opening and closing directions. The Sommer operator (motor) utilizes the motor housing for controls only. The motor housing can be located virtually anywhere in the garage. The carriage is mechanically attached to the section and travels along the rail which protects a single length of fixed chain. The gear in the carriage “walks” along the chain silently as the garage opens and closes.
The CCI system has been successfully tested by Underwriter Laboratories (UL). With that said, let’s compare the CCI system to a vertical garage door system regarding entrapment:
- Vertical Operation: Anyone can research the Internet and read of horrific statistics where loved ones have been trapped under the weight of a garage door. Are vertical doors safe? They are safer now than in the past thanks to advances in springs, counterbalances, improvement on motor control features and by performing regularly scheduled maintenance. Has the vertical door industry overcome the force of gravity? The answer is NO. No matter what, if the vertical garage door system fails, gravity will pull the garage door down and pin anything or anyone to the ground.
- Horizontal Operation: The CCI system does not need springs or counterbalances to operate efficiently. The garage door travels from side to side. No matter what, if the horizontal garage door system fails, the sections will stop and hang in place. UL has additional safety requirements for horizontal movement that are not required for vertical operation. CCI has met these requirements by incorporating a reversing feature within the motor. With that said we believe the CCI system is significantly safer than any vertical garage door system.
Underwriters Laboratories, (UL), is one of several companies approved by the Occupational Safety and Health Administration (OSHA) to perform safety testing on products before they enter the US and Canadian market. UL 325 is the chapter that specifically covers residential garage doors.
A horizontal garage door, referred to as “Around the Corner” garage door in Europe, is not a new concept. The ability to purchase one in North America is. Until now, certification for a motorized horizontal garage door has never been issued by UL. Based on our understanding, CCI is the first to receive UL certification and we are able to bring the product to market in North America.
Our primary focus is safety. The CCI system is designed to be the safest garage door available but customers also enjoy the flexibility of having larger garage openings, in both width and height, without exponential cost increases compared to vertical operation. The CCI system is astonishingly quiet with an unmatched warranty. The design does not block overhead light, and storage along the opening wall can be reclaimed by adding a false wall approximately 4” away from existing. The CCI system is a perfect solution for individual design preferences as the sections are no longer constrained by reinforcement to prevent sagging overhead. The glass garage door seen as an interior divider looks great in a magazine but vertical operation leaves many of the components exposed. The CCI system allows interior dividers to match form with function. The bottom line is that a garage door system by Contour Closures Inc. offers the highest quality, lowest maintenance and best warranty… all at a comparable price to vertical garage doors. If you have a choice between horizontal or vertical garage doors, why would you not consider Contour Closures Inc.?
Contour Closures Inc. (CCI) is a new, innovative supplier of garage door systems. We have turned the garage door industry on end, LITERALLY SPEAKING, by developing a garage door that operates horizontally and turns a corner compared to traditional vertical operation that lifts, turns and becomes suspended from the ceiling.